Help & FAQ
How bidding works, what you actually pay, and how to get your winnings home to Owosso or Gladwin.
Brand-name overstock, no reserves. Where it lands is up to the room.
A card on file is required to bid. It's untouched unless the hammer falls your way.
Win anywhere, collect at your spot. Transfers between the two are free.
The basics: how a lot goes from $2 to sold.
Every lot opens at $2 and runs until its posted end time. The highest bid when the clock hits zero wins. The page updates live, so you never have to refresh to see where things stand.
Two ways to bid on any lot: tap Bid in the bar at the bottom of the screen to go one step above the current price (tap once to arm, tap again to confirm), or set a max bid and let us do the bidding for you.
Increments scale with the price so small lots stay small and big lots move.
A bid inside the last two minutes pushes that lot's end time out by two more, so nobody gets sniped at the buzzer. It keeps things fair for the person who was leading and the person who just bid. The new end time shows on the page the moment it changes.
No. A bid is a handshake. Once it's placed it stands, so bid what you're comfortable paying. If you're unsure, set a max bid instead of tapping through increments.
We text you, and the lot page shows a red You've been outbid banner until you're back in front. Your dashboard lists everything you're winning and losing at a glance.
No. On the lot page you appear as an anonymous bidder, and your max bid is never shown to anyone.
Set it once. We hold the line while you get on with your day.
The most you'd pay for a lot. You enter it once; from then on we place the smallest bid needed to keep you in front, every time someone else bids, instantly, right up to your number and never past it.
If nobody pushes you, you win for less than your max. If someone sets a higher max than yours, you're outbid and we text you so you can decide whether to go higher.
The lot sits at $20. You set a max of $85. We bid $22 for you. Someone else bids $25; we answer with $27. Nobody else shows up, so the lot closes at $27. Your other $58 stays in your pocket.
Completely. Other bidders only ever see the current price. Your ceiling is between you and us.
Yes, from the lot page. Raise it any time. Cancelling stops future auto-bids, but any bids already placed for you still stand.
No surprises at checkout. Here's the whole bill.
Only if you win, and only when the auction closes. Placing a bid does not charge you. Losing does not charge you. The lot page shows a Total if you win figure before you commit, so the number you see is the number you pay.
The lot page breaks it down for you: your winning bid, plus the buyer's premium and Michigan sales tax where they apply. Tap Total if you win on any lot to see the exact split for that item.
It keeps the room honest. Everyone who bids can pay, so winners are real and lots don't get tied up. Cards are stored by Stripe; we never see or keep your card number.
You'll get a text, and your dashboard shows a retry button so you can use the card on file or add a new one. Lots that go unpaid for too long may be offered to the next bidder.
All sales are final. Lots are brand-name overstock sold as described and photographed. If something is genuinely not as listed, call us at (810) 818-1772 and we'll make it right.
Two spots, one appointment, no waiting on a phone call.
At either of our two locations: Owosso or Gladwin. Pick your usual spot on the Pickup page and book a time that suits you. Everything you win before that appointment rides along on it automatically.
We move it to your spot for free. Transfers usually take about five to six days, and we text you the moment it lands so you can book your pickup. A lot marked Pickup here only stays where it is; plan to collect those in person.
Not right now. Everything is local pickup, which is a big part of how the prices stay where they are.
Book your pickup as soon as you can after the win; we'll remind you by text. If life gets in the way, call us at (810) 818-1772 and we'll work something out.
Bring a friend, knock $5 off your next bill.
Share your invite link from the Bid Bucks page. When a friend signs up through it, wins a lot, and their payment goes through, you earn a $5 coupon. It comes off your next winning bill automatically, nothing to type in.
Up to five friends, so up to $25. One coupon per bill, on bills of $5 or more.
Inviting yourself, or accounts that share your phone number or card. Bid Bucks have no cash value and can't be transferred.
Profile, notifications and the password reset you'll forget you needed.
Head to Account. Keep your phone number current: outbid alerts, transfer arrivals and pickup reminders all go by text.
On the sign-in page tap Forgot password?, enter your email, and follow the link we send. It expires after an hour, so check spam if it doesn't show up.
No. An account and a card on file are what make every bid in the room real. Signing up takes about a minute.
A real person picks up. Call or text (810) 818-1772and we'll sort it out.